Hello, future students in Madrid! Moving to a new country to study is super exciting, but it can also feel a bit overwhelming. Don’t worry, we’re here to help you take care of your health while you enjoy this new adventure. Here’s a practical guide to help you understand how to use your international health insurance and what to do if you need medical assistance.

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What to do if you need medical assistance in Madrid

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If you need to see a doctor in Madrid, follow these steps:

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1. Find the nearest health center: the HLA Group has 17 hospitals and 36 medical centers in different cities across Spain. In Madrid, you’ll find us at Avenida Valladolid 83, HLA Moncloa University Hospital.
2. Bring your documentation: always carry your health insurance card, passport, and any other important documents with you.
3. Communication: at HLA Moncloa University Hospital, we offer translation services during medical consultations to help you communicate without difficulties.
4. Emergency contact: save the number of our international assistance service: +34 913 343 369. It’s available 24/7 and in multiple languages.

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How to use your international insurance in Spain

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If you’re coming from outside the European Union, here’s what you need to know:

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1. Health insurance: make sure you have insurance that covers your stay in Spain, including both primary and specialized care.
2. Check your coverage: before visiting a doctor, verify that your insurance covers the services you need. Ask your insurance provider about the coverage details.
3. Health centers: you can go to either public or private health centers. HLA Group centers accept many international insurance plans.
4. Reimbursements and payments: sometimes you may need to pay upfront and then request reimbursement from your insurer. Make sure to keep all invoices and receipts.

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Medical checklist for international students

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To be prepared from day one, follow this checklist:

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1. Health insurance: Confirm that your insurance is active and covers everything you may need.
2. Medical history: Bring a copy of your medical history, including vaccination records and any pre-existing conditions.
3. Medications: If you take regular medications, bring enough supply and a translated prescription in Spanish.
4. Vaccinations: Make sure you are up to date with the required vaccines for entering Spain.

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Preventive healthcare

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Preventive care is key to staying healthy during your time in Madrid. Here are a few tips:

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• Regular check-ups: Schedule routine medical check-ups to detect any health issues early.
• Vaccinations: Stay up to date with all recommended vaccines. Ask your doctor if you need any additional vaccinations.
• Healthy habits: Maintain a balanced diet, exercise regularly, and get enough sleep. These habits are essential to prevent illness.
• Hygiene: Practice good personal hygiene, like washing your hands frequently and keeping your space clean.
• Mental health: Don’t forget to take care of your mental well-being. Try relaxation techniques, stick to a routine, and seek support if you need it.

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Services for international students from the HLA Group

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The HLA Group offers many services designed for international students, such as:

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• 24/7 multilingual assistance line: +34 913 343 369. A direct communication channel where a personal advisor will help you manage your health insurance and provide the guidance you need.
• Multilingual medical care: Healthcare professionals who speak various languages to help you feel comfortable.
• Specialist consultations: Access to medical specialists in a wide range of fields.
• Emergency care: 24-hour emergency services available.
• Wellness programs: Initiatives to support your mental and physical health.

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